We promise to guarantee all Ryan And Rose products for the suggested lifespan of the product. Additionally, we promise to guarantee delivery of all orders placed within the United States.

At Ryan & Rose, we think of our customers as family, which is why we have established the Cutie Promise. Your satisfaction is our top priority and we are dedicated to providing you with an outstanding experience every step of the way!

compensation
In the event that your order is covered under the Cutie Promise, we will reship your items if they are in stock, or we will issue you a shop credit to your Cutie account for the amount of the original purchase.

you are eligible to file a claim if

• Your product is damaged within the guaranteed lifespan of the product.
• Your package states delivered but has not been received, and it has been 10+ days since marked as delivered.
• Your tracking/package has not moved in 21+ days (see exclusions below).
• Your product arrives damaged, you have 5 business days to file a claim.

how to file a claim
Please email us at info@ryanandrose.co with the following information:

• Name (first & last)
• 6-digit order number
• Email address
• Description of claim
• Photo(s) if applicable
• Proof of purchase

cutie promise exclusions

• International Delivery Guarantee
• Products damaged by user error
• Products destroyed by pets
• Discolored/stained products
• Orders without proof of purchase

Please Note: Ryan & Rose reserves the right to reject compensation at any time. Claim assessments will take place on an individual basis. Abuse of services {multiple claims filed} will result in the removal of one’s purchasing privileges with Ryan & Rose LLC and removal from the Cutie Community.

*USPS is seeing delays across all services. Wait times for Cutie Promise compensation might be extended. Orders that are re-shipped will be shipped USPS First Class.

At Ryan & Rose, we ensure your complete satisfaction with every purchase. While we do not accept returns or exchanges, we stand firmly behind the quality of our products and guarantee their performance. We also guarantee the successful delivery of all orders placed within the United States, regardless of shipping carrier.

If our products do not meet your expectations or if you have any questions, please do not hesitate to reach out to us at info@ryanandrose.co. Customer service is our top priority, and we believe that our customers deserve nothing but the best! 

At Ryan & Rose, we are well known for our lightning-fast shipping! All orders are swiftly processed and shipped from our headquarters in Bartlett, TN Monday through Thursday.

processing
Orders ship within 1-2 business days. That is our standard processing time, the time it takes for your order to be processed before it ships.

same day shipping
All orders placed before 2pm CST (M-Th) are promptly shipped out the same day. Please note, processing times may be extended during sales or large releases.

estimated shipping times
Standard/Free US Shipping: 2-5 business days
Expedited US Shipping: 2 business days
International Shipping: 15-30 business days
International Expedited Shipping: 7-21 business days
*expedited shipping unavailable for extra-continental US

canadian shipping info
The Canadian Union of Postal Workers (CUPW) has started a national strike. Canada Post’s operations will be shut down for the duration of a national strike. Customers will experience delays. For the latest information and service updates click here.

why monday through thursday
We prioritize family life by giving our team Friday through Sunday off in order for them to recharge and spend quality time with their loved ones.

free shipping
Customers in the US can take advantage of FREE standard shipping on orders $25 or more. For any questions or concerns regarding orders or shipping, please do not hesitate to reach out to info@ryanandrose.co!

local pickup
We are excited to offer local pickup and in-person shopping at our showroom in Bartlett, TN! Skip the shipping fees by choosing the Local Pickup option at checkout. This convenient service is free of charge. Once your order is ready for pickup, you will receive a courtesy text from a team member. You can visit our showroom during our open hours to collect your order and explore our latest products in person. Our team will be there to assist you and ensure a seamless pickup experience. See hours below:

Come shop and experience Ryan & Rose in person! Meet some of our amazing team members that you know and love and explore exclusive products and colors not available online. Tell them Penny sent you for a special in-store discount of 20% off; in-store purchases only. Our showroom is conveniently located at the back of our headquarters in Bartlett, TN. Don't forget to spread the word to all your local friends and share the special discount message with them! We have CUTIES for the entire family and can’t wait to meet you in person!

Address
7598 AE Beaty
Bartlett, TN 38133
*located at the back of HQ

Hours
Mon-Thurs: 10-4pm
Fri-Sun: CLOSED

New to Ryan & Rose? Click here for a discount on your first purchase! For future purchases, spend $25 or more and get 10% off (code SAVE10) or spend $50 or more and get 20% off (code SAVE20). Please note, store credits (Cutie Cash) and discount codes cannot be combined at this time.

At Ryan & Rose, safety is at the core of our brand. We go the extra mile to ensure that our products not only pass rigorous US safety testing but are also free of harmful chemicals and toxins. Extensive testing has been done to ensure all products meet standard requirements.

Additionally, we believe in the power of prayer and every product is prayed over, adding an extra layer of care and intention. Our exceptional standards not only prioritize safety but also push the entire industry forward in both safety and style.

At Ryan & Rose, we think of our customers as family and want to make your shopping experience as rewarding as possible. When you make a purchase on our website, you earn 5% Cutie Cash back which can then be used towards future Ryan & Rose purchases!

We also have a referral program. When referring a first-time customer to our site, they will receive $5 off their first purchase of $12 or more and you will receive $5 once they’ve completed their purchase. Give $5, Get $5! Get started here!

But that’s not all! Stay tuned in to see the special promotions held throughout the year where you have the chance to win a variety of incredible prizes! Be sure to sign up for text notifications, because you never know when we’ll be giving away a car, trip, cash or other exciting prizes!! This is our way of showing our appreciation to you and making your experience with us even more memorable.

Click here to join our wholesale program and enjoy competitive pricing, excellent customer support, and the chance to provide your customers with top-notch must haves for the entire family.

We also offer our products on Faire.com. Click here to apply. Together, we can make families' lives easier at every stage of life!!

Are you wanting to buy cost-effective items for your organization, Church, or youth group? Feel free to email info@ryanandrose.co for a bulk purchasing discount code! Eligible items include: bracelets, lanyards, loops, handles, and holders. If approved, we will provide you with a one time use discount code that can be applied to qualifying items within your cart.

We have a beautiful community on Facebook, where over 46,000 moms gather to connect, ask questions, offer support, and celebrate the journey of motherhood. Join us in this inclusive and positive space where you can find a sense of belonging among fellow moms. Click here to join!

Customer service can be reached via email at info@ryanandrose.co. Emails are answered within 48 hours Monday through Thursday, however, response times may be extended during sales or large releases.

We reserve the right to refuse service to anyone for any reason at any time. You agree not to duplicate, copy, sell for profit or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us. View Privacy Policy and Terms of Service.